Ep 113: Managers vs Leaders - What's the Difference? | Chris Craig
Description
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Chris Craig is an automotive and leadership expert, social media influencer, and author of Becoming a Better Service Professional. Chris shares the story of how he built a thriving online community by answering the real-world questions leaders and professionals face in the automotive repair industry. He highlights the difference between managers and leaders, emphasizing the critical role of authentic communication and the need to truly listen to, empower, and retain team members.
Timestamps:
- 00:00 Welcome Chris Craig
- 06:05 Leading vs Managing in Automotive
- 08:27 "Management Simplified: Excel Tracking"
- 12:04 Leadership Coaching Takes Time
- 15:34 Effective Communication Training Overview
- 18:30 "Problem-Solution Strategy for Leaders"
- 20:51 "Embracing Ideas and Retention"
- 25:04 Service Advisors Drive Customer Loyalty
- 27:51 Leadership: Purpose, Direction, Motivation
- 30:30 Inspiration Through Intentional Leadership
- 33:59 Lead by Example, Define Values
- 38:26 Chance Encounter Changed My Career
- 39:06 "Leadership Through Presence"
I'm Josh Parnell, Founder and CEO of Limitless Leadership. As a leadership coach, trainer, and speaker, I help aspiring leaders in the automotive repair industry tap into unrecognized potential to achieve limitless results.
For more information, please visit limitlessleadership.co and check out The Limitless Leadership Blueprint HERE























